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Costco management said this year that shrink increased “in part we believe due to the rollout of self-checkout.” Five Below, the discount toy retailer, said that shrink at stores with more ...
People fall into two camps regarding self-checkout at wholesale clubs, big box retailers and grocery stores. They either love it because they don't have to awkwardly interact with cashiers, or they...
Costco recently started asking for shoppers’ membership cards along with a photo ID at the self-checkout registers, the same policy as regular checkout lanes, to crack down.
In the summer of 2023, Costco began asking staffers to crack down on checking membership cards in self-checkout lines. One reason: an increase in "shrink," from theft or products selling for less ...
Back in June, Costco confirmed to Eat This, Not That! that it had started asking to see members' cards at self-checkout lines before allowing them to make their purchases. The retailer implemented ...
In 2023, Costco began policing its self-checkout lanes to catch nonmembers shopping in the store. Last month, Target said customers will now be limited to 10 items for self-checkout.
He says self-checkout is different than other self-service technologies. "The transaction itself is more intricate. You're dealing with many, many items. Sometimes you have to weigh them. You don ...
But self-checkout sleights of hand are having a real impact on retailers, with Walmart, Costco, and Wegmans are cutting down on kiosks, citing intentional shoplifting as reason for doing so ...