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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The healthcare industry has and continues to use outbound call centre programmes for years to help manage billing, collections, and patient communication. [28] The inbound call centre is a new [when?] and increasingly popular service for many types of healthcare facilities, including large hospitals. Inbound call centres can be outsourced or ...

3. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3] In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic ...

4. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

5. IP PBX - Wikipedia

   en.wikipedia.org/wiki/IP_PBX

   IP PBX is primarily a software hosted on a regular desktop or server as per the requirement demands based on the expected traffic & criticality. Till 2019 IP PBX were deployed primarily as inbound and outbound call center solutions for large corporate and commercial cloud telephony operators worldwide cloud communications.

6. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...

7. Mobile Telephone Service - Wikipedia

   en.wikipedia.org/wiki/Mobile_Telephone_Service

   It was operator assisted in both directions, meaning that if one were called from a land line the call would be routed to a mobile operator, who would route it to one's phone. Similarly, to make an outbound call one had to go through the mobile operator, who would ask for the mobile number and the number to be called, and would then place the call.