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A retail clerk, also known as a sales clerk, shop clerk, retail associate, or (in the United Kingdom and Ireland) shop assistant, sales assistant or customer service assistant, is a service role in a retail business. [1]
Clienteling is intended to guide associates to provide more personal and informed customer service [2] that may influence customer behavior related to shopping frequency, lift in average transaction value, and other retail key performance indicators. [3]
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Retail workers are people who are employed by any form of retail store. Typically one of the first jobs people work in, many retail workers are as young as 14. [ 1 ] The jobs of a typical retail worker include processing customers payments, and helping customers around the store, and little training is required.
Retail refers to the activity of selling goods or services directly to consumers or end-users. [2] Some retailers may sell to business customers, and such sales are termed non-retail activity. In some jurisdictions or regions, legal definitions of retail specify that at least 80 percent of sales activity must be to end-users. [3]
A salesman is someone who works in sales, with the main function of selling products or services to others either by visiting locations, by telephone, or in a store/shop, in which case other terms are also common, including retail clerk, salesperson, salesclerk, and shop assistant. Salesman may also refer to:
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Sales broker, seller agency, seller agent, seller representative: This is a traditional role where the salesman represents a person or company on the selling end of a deal. Sales managers aim to implement various sales strategies and management techniques in order to facilitate improved profits and increased sales volume.