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Instead, the power dialler performs answer detection and connects the agent, the system only presenting contact details to the agent (a so-called "screen pop"), when the call has been answered, often filtering out answering machines and fax machines, timing out unanswered (RTNR a.k.a. "ring tone no reply") calls, and performing so-called "hello ...
A Panasonic answering machine with a dual compact cassette tape drive to record and replay messages. An answering machine, answerphone, or message machine, also known as telephone messaging machine (or TAM) in the UK and some Commonwealth countries, ansaphone or ansafone (from a trade name), or telephone answering device (TAD), is used for answering telephone calls and recording callers' messages.
Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX , but some services allow businesses to use an AA without such ...
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VoIP services tried to improvise, such as routing 911 calls to the administrative phone number of the Public Safety Answering Point, adding on software to track phone locations, etc. [citation needed] The Location Information Server is a service that is provided by an access network provider to provide location information to
A message center or "message desk" was a centralized, manual answering service inside a company staffed by a few operators who answered all incoming phone calls. Extensions that were busy or rang "no answer" would forward to the message center using a device called a "call director".
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