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2. Kano model - Wikipedia

   en.wikipedia.org/wiki/Kano_model

   An example of this would be a milk package that is said to have ten percent more milk for the same price will result in customer satisfaction, but if it only contains six percent then the customer will feel misled and it will lead to dissatisfaction. Examples: In a car, acceleration. Time taken to resolve a customer's issue in a call center.

3. Continual improvement process - Wikipedia

   en.wikipedia.org/wiki/Continual_improvement_process

   All employees should continually be seeking ways to improve their own performance; It helps encourage workers to take ownership for their work, and can help reinforce team working, thereby improving worker motivation. The elements above are the more tactical elements of continual improvement processes.

4. Quality of working life - Wikipedia

   en.wikipedia.org/wiki/Quality_of_working_life

   Quality of working life (QWL) describes a person's broader employment-related experience.Various authors and researchers have proposed models of quality of working life – also referred to as quality of worklife – which include a wide range of factors, sometimes classified as "motivator factors" which if present can make the job experience a positive one, and "hygiene factors" which if ...

5. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance customer satisfaction, and drive sustainable growth. [1]

6. Work motivation - Wikipedia

   en.wikipedia.org/wiki/Work_motivation

   Increased autonomy demonstrates trust in an employee, may decrease occupational stress and improve job satisfaction. A 2010 study found positive relationships between job satisfaction and life satisfaction, happiness at work, positive affect, and the absence of negative affect which may also be interrelated with work motivation. [25]

7. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]