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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...
Organizational factors such as leadership, management, budget, and disagreement about core values can also contribute." [3] University of Colorado–Boulder cites as primary causes of workplace conflict as poor communication, different values, differing interests, scarce resources, personality clashes, and poor performance. [4]
Conflict management is the process of handling disputes and disagreements between two or more parties. Managing conflict is said to decrease the amount of tension; if a conflict is poorly managed, it can create more issues than the original conflict.
Workplace harassment is belittling or threatening behavior directed at an individual worker or a group of workers. [1]Workplace harassment has gained interest among practitioners and researchers as it is becoming one of the most sensitive areas of effective workplace management.
Glasl, on the other hand, assigns six strategies for conflict management to the nine escalation stages of Friedrich Glasl's model of conflict escalation. [2] Level 1-3 (hardening, polarization & debate, actions instead of words): Moderation; Level 3-5 (actions instead of words, concern about image & coalitions, loss of face): Process support