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In July 2011, ITIL 2011 was released. In 2013, ITIL was acquired by AXELOS, a joint venture between Capita and the UK Cabinet Office. [9] In February 2019, ITIL 4 was released. With this release, the nomenclature of using a version number was replaced simply with the numerical number (v3 became 4) in a reference to the 4th industrial revolution.
Table 2.3.1: (Sub) activities and descriptions Implementation sub-process ITIL Security Management Activities Sub-activities Descriptions Implement Classifying and managing of IT applications Process of formally grouping configuration items by type, e.g., software, hardware, documentation, environment and application.
ITIL processes and capabilities provide a strong foundation for implementing SIAM because they cover the lifecycle of IT services, and the terminology is recognized and understood by most IT suppliers. ITIL, therefore, provides a strong platform and common language with which a SIAM team can manage and work with a full spectrum of suppliers.
QA Ltd is a provider of technical and business skills in the UK and in North America.They offer technical, management and other associated professional skills. [3] The company is currently involved in providing education and training across self-paced learning, instructor-led learning, apprenticeships, consulting, with higher education as a separate division. [4]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions.
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