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Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
A gold trophy in the shape of a pile of human feces was delivered to Comcast Corporate Headquarters to commemorate the unmatched level of enmity flowing from their customer base to their business. Comcast responded immediately by publicly acknowledging the dubious award and citing ongoing efforts to improve its customer service. [117]
Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76]
[22] [23] Comcast Business expanded market presence throughout 2011, [24] and continues to expand as of 2013. [25] By 2012, the Business Services division had the highest growth rate of any of Comcast's services. [5] The division's revenue has increased every year since 2006, when the division's earnings were $265 million.
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In 2018, Burke led Comcast's acquisition of British pay-TV company, Sky, after dropping out of the bidding war with Disney to purchase 21st Century Fox. [12] In January 2019, Burke announced plans for NBCUniversal to launch a streaming service, later named Peacock , in 2020 using Sky's existing OTT video platform. [ 13 ]