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2. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   After trying a solution, please see if the problem with your Desktop Gold is fixed. If it's not, please continue to the next solution until the problem is fixed. Exit and restart Desktop Gold

3. AOL Video - Troubleshooting - AOL Help

   help.aol.com/articles/aol-video-troubleshooting

   2. Click Start, select Programs or All Programs, and then click Windows Media Player. 3. Click the Help menu, and then click Check for Player Updates. 4. If there are any updates available for your Windows Media Player, follow the on-screen prompts to install them. Note: Windows Update is not a service that is supported by AOL. If you face any ...

4. Download or update your web browser - AOL Help

   help.aol.com/articles/download-or-upgrade-your...

   • Firefox - Get it for the first time or update your current version. • Chrome - Get it for the first time or update your current version. • Edge - Comes pre-installed with Windows 10. Get the latest update. If you're still having trouble loading web pages using the latest version of your web browser, try our steps to clear your cache.

5. Windows 10 - AOL Help

   help.aol.com/products/windows-10

   Find help on using Windows 10 for all your favorite AOL sites and apps.

6. Video DownloadHelper - Wikipedia

   en.wikipedia.org/wiki/Video_DownloadHelper

   Video DownloadHelper is an extension for Firefox and Chrome web browsers. It allows the user to download videos from sites that stream videos through HTTP . The extension was developed by Michel Gutierrez.

7. Clear cache on a web browser - AOL Help

   help.aol.com/articles/clear-cookies-cache...

   • Clear your browser's cache in Edge • Clear your browser's cache in Safari • Clear your browser's cache in Firefox • Clear your browser's cache in Chrome. Internet Explorer may still work with some AOL services, but is no longer supported by Microsoft and can't be updated. We recommend you download a new browser.

8. Fix problems with AOL not working on a mobile browser

   help.aol.com/articles/fix-problems-with-aol-not...

   4. Clear the browser's cache and cookies - check with your browser's manufacturer for steps. 5. Enable location services - check with your browser's manufacturer for steps. 6. Restart your mobile device. 7. Uninstall and reinstall the web browser. 8. Use a different web browser. 9. Update your device's operating system to the latest version. 10.

9. Accessing AOL Sites or Apps Using Windows 10

   help.aol.com/articles/accessing-aol-sites-or...

   Pinning an AOL app to your Windows 10 Start menu is a simple task, follow the steps below. Open the Windows Start menu and click All apps. Locate the AOL app in the list. Right-click on the app name. A small menu will appear. Click Pin to Start to add this app to your Start menu.