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Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
One common example of a warm transfer is when a receptionist or virtual receptionist takes a call for the business and notifies the party attempting to be reached who the person is and the nature of their call. [2] Tepid transfer: This involves the call center operator dialing a number and transferring the caller on to the called number without ...
To activate Remote Access to Call Forwarding, a subscriber calls a provider-supplied Remote Access Directory Number, enters the telephone number of the line to be redirected along with a personal identification number (PIN), a vertical service code (such as 72# or *73) and the number to which the calls are to be forwarded.
Call waiting is a telephone service where a subscriber can accept a second incoming telephone call by placing an in-progress call on hold—and may also switch between calls. With some providers it can be combined with additional features such as conferencing, call forwarding, and caller ID. Call waiting is intended to alleviate the need to ...
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Call forwarding. Barring of Outgoing Calls. Barring of Incoming Calls. Advice of Charge (AoC). This GSM service estimates the call cost for display on the user's mobile phone. [1] This helps users by preventing bill shock [2] and reduces the load on the mobile network operator's customer service department. However, in practice, this GSM ...
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