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Aviva's main activities are the provision of general and life insurance, long term savings products and fund management services. The group has around 23,000 employees and 19 million customers. [ 6 ] Aviva Investors has £227 billion assets under management as at 31 March 2023.
The Financial Services Ombudsman incorporated the older offices of the Insurance Ombudsman and Ombudsman for Credit Institutions in 2005. [80] Also established in 2005 was the Office of the Ombudsman for the Defence Forces , the first holder being Paulyn Marrinan Quinn, formerly the founding Insurance Ombudsman.
From April to June, the Financial Ombudsman Service received 3,869 complaints about car and motorcycle insurance and 1,776 buildings cover cases.
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When it was decided in 1999 that the eight ombudsman schemes covering insurance, banking, building societies, personal investment and investment management were to be merged in the Financial Ombudsman Service, he was appointed [9] as the first Chief Ombudsman to manage the merger and to lead the new organisation, a post he held until 2009.
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