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ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy.
Ripoff Report is a private for-profit website founded by Ed Magedson. [1] The Ripoff Report has been online since December 1998 and is operated by Xcentric Ventures, LLC which is based in Tempe, Arizona. [2]
The Firefly website was created by Firefly Network, Inc.(originally known as Agents Inc.) [1] The company was founded in March 1995 by a group of engineers from MIT Media Lab and some business people from Harvard Business School, including Pattie Maes (Media Lab professor), Upendra Shardanand, Nick Grouf, Max Metral, David Waxman and Yezdi Lashkari. [2]
In addition to quarterly reports, the ACSI methodology can be applied to private sector companies and government agencies in order to improve loyalty and purchase intent. [ 30 ] The Kano model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano that classifies customer preferences into ...