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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
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The service will allow any landline or wireless phone user to call 411 and be connected to the wireless listing of a subscriber who has chosen to participate in the service. Carriers who make up the industry LLC creating the service include Alltel (now absorbed by Verizon Wireless ), AT&T , T-Mobile , and Sprint Nextel (now absorbed by T-Mobile).
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