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The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
The Ombudsman Association (OA) [163] is a membership body for ombudsman schemes and other complaint handling bodies in the UK, Ireland, British Overseas Territories and British Crown Dependencies and can be used by consumers to find the correct ombudsman service for them. Major schemes include:
The Principles of Good Complaint Handling were published in November 2008 as guidance to help public authorities resolve complaints before they reached the Office. All three sets of Principles were published as a trilogy in February 2009 as the Ombudsman's Principles, [25] encapsulating the case experience of the Office since its establishment ...
In April 2005, the role continued in relation to HM Revenue and Customs (HMRC), which was formed by the merger of the Inland Revenue and HM Customs and Excise. [1] In March 2015, the Adjudicator was asked to become the independent reviewer for complaints about HM Treasury, Pension Wise. There were no complaints from Pension Wise during its ...
Sign in Banjul, capital of The Gambia, giving directions to the ombudsman's office. An ombudsman (/ ˈ ɒ m b ʊ d z m ən / OM-buudz-mən, also US: /-b ə d z-,-b ʌ d z-/-bədz-, -budz-[1] [2] [3]) is a government employee who investigates and tries to resolve complaints, usually through recommendations (binding or not) or mediation.
The Ombudsman may investigate if a written complaint has been made to a Member of Parliament, the member of public claims to have sustained injustice in consequence of maladministration in connection with administrative action and the complaint has been referred to the Ombudsman with the consent of the complainant.
The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. [2]
Money Claim Online (MCOL) is a UK government Internet-based service by His Majesty's Courts and Tribunals Service for claimants and defendants in England and Wales. It states that it is "a convenient and secure way of making or responding to a money claim on the Internet". [ 7 ]