Search results
Results From The WOW.Com Content Network
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
The web server or database management system also varies. LEMP is a version where Apache has been replaced with the more lightweight web server Nginx. [6] A version where MySQL has been replaced by PostgreSQL is called LAPP, or sometimes by keeping the original acronym, LAMP (Linux / Apache / Middleware (Perl, PHP, Python, Ruby) / PostgreSQL). [7]
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management. System Creator
systemd is a software suite that provides an array of system components for Linux [7] operating systems. The main aim is to unify service configuration and behavior across Linux distributions. [8] Its primary component is a "system and service manager" — an init system used to bootstrap user space and manage user processes.
Each time the next ticket number (customer) is ready to be served, the "Now Serving" sign is incremented and the number called out. This allows all of the waiting customers to know how many people are still ahead of them in the queue or line. Like this system, a ticket lock is a first in first out (FIFO) queue-based mechanism.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.