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Iberia, with Iberia Regional (operated by an independent carrier Air Nostrum) and with Iberia Express, is a part of International Airlines Group. In addition to transporting passengers and freight, Iberia Group carries out related activities, such as aircraft maintenance, handling in airports, IT systems and in-flight catering.
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International Consolidated Airlines Group S.A., trading as International Airlines Group and usually shortened to IAG, is a British-Spanish multinational airline holding company with its registered office in Madrid, Spain, and its corporate headquarters in London, England. [4]
Air Nostrum (doing business as Iberia Regional) is a Spanish regional airline based in Valencia. [ 4 ] An affiliate member of the Oneworld airline alliance , it operates 91 domestic and international routes to 51 destinations, and charter flights.
Iberia Express is a Spanish low-cost airline owned by Iberia, which operates short- and medium-haul routes from its parent airline's hub at Adolfo Suárez Madrid–Barajas Airport, providing feeder flights onto Iberia's long-haul network.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
In 2011, reflecting very low customer satisfaction ratings, Iberia was ranked #10 in a Business Insider poll for The 10 Worst Airlines in the World.[16]" This very survey states that Iberia's overall rating, according to Zagat, falls between the 10-15 mark described as 'fair to good'.