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ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...
A complex arrangement of parts. A request for solution could ask a simpler arrangement performing the same functions. A request for solution (RFS, also known as request for proposed solution) [1] is a commercial document that describes a technological or organizational situation and demands a solution (for example, a new arrangement of information technology, IT) to possible suppliers of this ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
A service catalog (or catalogue), is an organized and curated collection of business and information technology services within an enterprise.. Service catalogs are knowledge management tools which designate subject matter experts (SMEs) who answer questions and requests related to the listed service.
Template:Resolved/See also, the smaller family of thread-level hatnote templates, similar to the above but with a box around them; any template above can be converted to one of those with {} Template:Table cell templates/doc, the family of table-specific templates that work only in tables; Category:Image with comment templates
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
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