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  2. DraftKings (DKNG) Q4 2024 Earnings Call Transcript - AOL

    www.aol.com/finance/draftkings-dkng-q4-2024...

    Customer acquisition exceeded our expectations as newly acquired Sportsbook and iGaming customers continued to increase year over year, and our new digital lottery courier vertical benefits from ...

  3. Crocs (CROX) Q4 2024 Earnings Call Transcript - AOL

    www.aol.com/finance/crocs-crox-q4-2024-earnings...

    Image source: The Motley Fool. Crocs (NASDAQ: CROX) Q4 2024 Earnings Call Feb 13, 2025, 8:30 a.m. ET. Contents: Prepared Remarks. Questions and Answers. Call ...

  4. Albemarle (ALB) Q4 2024 Earnings Call Transcript - AOL

    www.aol.com/albemarle-alb-q4-2024-earnings...

    For example, if market pricing were to average $12 per kilogram LCE, similar to last year, we would expect to see margin improvement rising from the mid-20% range that we delivered in 2024 to the ...

  5. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    On the other hand, cognitive element is defined as an appraisal or conclusion on how the product’s performance compared against expectations (or exceeded or fell short of expectations), was useful (or not useful), fit the situation (or did not fit), exceeded the requirements of the situation (or did not exceed).

  6. Overconfidence effect - Wikipedia

    en.wikipedia.org/wiki/Overconfidence_effect

    By contrast, the key finding is that confidence exceeds accuracy so long as the subject is answering hard questions about an unfamiliar topic. For example, in a spelling task, subjects were correct about 80% of the time, whereas they claimed to be 100% certain. [ 5 ]

  7. Pygmalion effect - Wikipedia

    en.wikipedia.org/wiki/Pygmalion_effect

    The Pygmalion effect is a psychological phenomenon in which high expectations lead to improved performance in a given area and low expectations lead to worse performance. [1] It is named after the Greek myth of Pygmalion , the sculptor who fell so much in love with the perfectly beautiful statue he created that the statue came to life.

  8. Kano model - Wikipedia

    en.wikipedia.org/wiki/Kano_model

    For example, some customers prefer high-tech products, while others prefer the basic model of a product and will be dissatisfied if a product has too many extra features. [1] Examples: In a callcenter, using a lot of jargon, using excessive pleasantries, or using excessive scripts while talking to customers might be off-putting for them.

  9. Expectation (philosophy) - Wikipedia

    en.wikipedia.org/wiki/Expectation_(philosophy)

    Irving Kirsch, a renowned psychological researcher, writes about "response-expectancies" which are: expectations about non-volitional responses.For example, science commonly takes into account "placebo-effects" when testing for new drugs, against subjects expectations of those drugs: for example, if you expect to receive a drug that may help with depression, and you feel better after taking it ...