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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

  3. Top banks with 24/7 customer support - AOL

    www.aol.com/finance/top-banks-24-7-customer...

    Axos Bank is an online-only bank that provides access to a large network of fee-free ATMs plus unlimited domestic ATM fee reimbursement for some accounts. Over-the-phone customer service is ...

  4. 10 Banks With the Best Customer Service - AOL

    www.aol.com/10-banks-best-customer-201638794.html

    Nonetheless, for general banking services, investing and credit card accounts, Ally has one of the most accessible customer service teams in the business. 4. Citi®: Best for Fraud and Identity ...

  5. BAI (organization) - Wikipedia

    en.wikipedia.org/wiki/BAI_(organization)

    BAI's members include national and global banks, credit unions, mortgage and auto loan providers, money service businesses, and larger lending institutions. In 2016, over 250,000 financial services individuals at more than 1,500 financial services organizations took compliance and professional training courses through BAI. [citation needed]

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

  7. With Banks Courting Customers, You Can Try Before You Buy - AOL

    www.aol.com/news/2013-04-17-banks-customer...

    Getty Images People who can't sample ice cream without buying a sundae might have a difficult time taking advantage of banking freebies. But if you have the discipline to stick to your financial ...

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