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A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
The extent of duties of an individual hotel general manager vary significantly depending on the size of the hotel and company organization; for example, general managers of smaller boutique-type hotels may be directly responsible for additional administrative duties such as accounting, human resources, payroll, purchasing, and other duties that ...
In large organizations, such as certain hotels, or cruise ships with multiple restaurants, the maître d'hôtel is often responsible for the overall dining experience, including room service and buffet services, while head waiters or supervisors are responsible for the specific restaurant or dining room they work in. Food writer Leah Zeldes ...
Hotels operate 24 hours a day, as such they typically continue to provide front desk services around the clock. The night auditor carries out the duties of the front desk agent (such as check ins, check outs, room changes, dealing with emergency situations, reservation and customer complaint handling) as well as performing wake up calls and providing concierge services and other duties carried ...
In medieval times, the concierge was an officer of the king who was charged with executing justice, with the help of his bailiffs. [citation needed] Initially working as a porter of a castle, under Hugh Capet up to Louis XI, the term was transferred to a high official of the kingdom and - after the castles had lost their defensive function and served as prisons - also to prison guards ...
HCM is a qualification in Hotel studies. This degree is also sometimes known as BHM (Bachelor of Hospitality Management) or (Bachelor of Hotel Management) and is a very popular Academic degree all over the world. A combination of Hospitality, Tourism, Management, Arts, Science & Technology are studied in the BSc. HCM Degree.