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  2. Gibb categories - Wikipedia

    en.wikipedia.org/wiki/Gibb_Categories

    Defensive behaviors are carried out when a person feels threatened during communication and hence the need to defend him or herself. [1] Supportive communication is important as humans interact, as people need to feel a connection with other people. [2] Gibb believes that there are times and places when to use his methods of communication.

  3. Behavioral communication - Wikipedia

    en.wikipedia.org/wiki/Behavioral_communication

    Communicative behaviors are psychological constructs that influence individual differences in expressing feelings, needs, and thoughts as a substitute for more direct and open communication. [1] More specifically, communicative behaviors refer to people's tendency to express themselves using indirect messages. [ 2 ]

  4. Assertiveness - Wikipedia

    en.wikipedia.org/wiki/Assertiveness

    Assertiveness is a communication skill that can be taught and the skills of assertive communication effectively learned. Assertiveness is a method of critical thinking, where an individual speaks up in defense of their views or in light of erroneous information.

  5. “I Still Need An ID”: 50 Examples Of Unhinged Customer ...

    www.aol.com/lifestyle/still-id-55-examples...

    Image credits: PsychoticSM Similarly, this sort of entitlement isn’t just modern, even if it feels like it. American journalist Damon Runyon wrote "the customer is always right in taking ...

  6. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    Interpersonal communication research addresses at least six categories of inquiry: 1) how humans adjust and adapt their verbal communication and nonverbal communication during face-to-face communication; 2) how messages are produced; 3) how uncertainty influences behavior and information-management strategies; 4) deceptive communication; 5 ...

  7. Unconscious communication - Wikipedia

    en.wikipedia.org/wiki/Unconscious_communication

    Unconscious (or intuitive) communication is the subtle, unintentional, unconscious cues that provide information to another individual. It can be verbal (speech patterns, physical activity while speaking, or the tone of voice of an individual) [ 1 ] [ 2 ] or it can be non-verbal (facial expressions and body language [ 2 ] ).

  8. Defensive communication - Wikipedia

    en.wikipedia.org/wiki/Defensive_Communication

    Defensive communication leads to the degrading of discourse in a group. Defensive communication is a communicative behavior that occurs within relationships, work environments, and social groups [1] [2] when an individual reacts in a defensive manner in response to a self-perceived flaw or a threat from outsiders.

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