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Most commonly expected features for a product in this arena are present. Examples include reboot and reconnect, drag and drop file transfer, screen recording, safe mode support, multiple monitor, command line access, wake-on-LAN, VoIP, chat, and a custom toolbox for quick deployment of support tools.
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An example of a captive web portal used to log onto a restricted network. A captive portal is a web page accessed with a web browser that is displayed to newly connected users of a Wi-Fi or wired network before they are granted broader access to network resources.
Conditional Access; ADFS support; While Remote Assistance establishes a Remote Desktop Protocol (RDP) connection to the end user's computer (requires TCP port 3389 to be opened on the client machine and the firewall/NAT/router behind which the machine is), Quick Assist is cloud-based and requires one outbound connection from the helper's PC to ...
Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there. Remote desktop software can be used to access a remote computer: a physical personal computer to which a user does not have physical access, but that can be accessed or interacted with. [4]
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RustDesk is a remote access and remote control software, primarily written in Rust, that enables remote maintenance of computers and other devices. [1] The RustDesk client runs on operating systems such as Microsoft Windows, Apple MacOS, Apple iOS, Android and common Linux distributions.
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