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Last year, consumers filed 1.1 million complaints with the Better Business Bureau (BBB) against North American businesses, a 10% increase over 2009. "The complaints filed with BBB are not only a ...
BBB says it goes further than many other review sites to ensure its reviews are genuine. The organization doesn't allow anonymous reviews, for example, and it requires reviewers to confirm their ...
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
On April 28, 2021, the Better Business Bureau issued an alert posted for the company, citing a pattern of consumer complaints that the company was unresponsive to their request for assistance regarding cellular service and billing and advising consumers to file complaints with the Federal Trade Commission Bureau of Consumer Protection. [12] [16]
In the United States, as of December 2024, the Better Business Bureau stated that as Lycamobile had received 147 complaints, and had failed to respond to 13 of them, Lycamobile's rating with the BBB is an F (on a scale of A+ to F), [38] in addition to not being a BBB accredited business.
BBB National Programs, an independent non-profit organization that oversees more than a dozen national industry self-regulation programs that provide third-party accountability and dispute resolution services to companies, including outside and in-house counsel, consumers, and others in arenas such as privacy, advertising, data collection, child-directed marketing, and more.