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2. Statement of work - Wikipedia

   en.wikipedia.org/wiki/Statement_of_work

   A statement of work (SOW) is a document routinely employed in the field of project management. It is the narrative description of a project's work requirement. [1]: 426 It defines project-specific activities, deliverables and timelines for a vendor providing services to the client. The SOW typically also includes detailed requirements and ...

3. Master service agreement - Wikipedia

   en.wikipedia.org/wiki/Master_service_agreement

   This master agreement can be used to mediate employer-employee conflict in the workplace by having a reference point to work out solutions and set specific terms. Contracts are often negotiated as a unified master service agreement and statement of work , such as with information technology service providers .

4. Terms of reference - Wikipedia

   en.wikipedia.org/wiki/Terms_of_reference

   This phrase "terms of reference" often refers to the task(s) assigned to a consultant or adviser. Such a consultant or adviser may be engaged via a contract with general terms of engagement that also incorporate the terms of reference that specifically describe the consultant's task. [6]

5. Engagement letter - Wikipedia

   en.wikipedia.org/wiki/Engagement_letter

   An engagement letter defines the legal relationship (or engagement) between a professional firm (e.g., law, investment banking, consulting, advisory or accountancy firm) and its client(s). This letter states the terms and conditions of the engagement, principally addressing the scope of the engagement and the terms of compensation for the firm.

6. Corporate services - Wikipedia

   en.wikipedia.org/wiki/Corporate_services

   The term corporate services providers (CSPs) is also used. Corporate Service Providers may work in a diverse set of fields such as finance, consulting, IT service management, advisory services, auditing and so forth. Typically the emphasis of the service agreement is on providing clients with an improved functional and experiential quality over ...

7. Service-level objective - Wikipedia

   en.wikipedia.org/wiki/Service-level_objective

   A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...