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Samanage, now part of SolarWinds, an enterprise service-desk and IT asset-management provider, had its headquarters in Cary, North Carolina.The company's flagship product, Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS) system for IT and enterprise service management.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
HP IT Management Software is a family of Enterprise software products by OpenText as a result of the spin-merge of Hewlett Packard Enterprise's software assets with Micro Focus in 2017 and acquisition of Micro Focus by OpenText in 2023. [1]
Request management tools allow employees to place requests for software products using a centralized form and process specifically designed to capture and assess specific license requirements as well as to manage and track the procurement and deployment process.
Data center-infrastructure management (DCIM) is the integration [25] of information technology (IT) and facility management disciplines [26] to centralize monitoring, management and intelligent capacity planning of a data center's critical systems. Achieved through the implementation of specialized software, hardware and sensors, DCIM enables ...
From 1996 to 2009, the company was known as AdventNet, Inc. founded in New Jersey, USA and initially provided network management software. [6] [7] On 27 May 2009 the company changed its name to Zoho Corporation. [8] AdventNet expanded operations into Japan in 2001 and shifted focus to small and medium businesses (SMBs). [7]
Maximo is enterprise asset management software originally developed by Project Software & Development (later MRO Software) with the first commercial version released in 1985. [2] [3] Purchased by IBM in 2006, it was branded as IBM Maximo Asset Management. With the release of version 8 in July 2021 the product was renamed to IBM Maximo Manage. [4]
Cherwell Service Management 5.0 was released in September 2014 and 6.0 in August 2015. Products include: incident management, problem management, change management, release management, knowledge management, service level management, asset management, service catalog management, service request fulfillment and project management.
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