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During the 1980s, free-to-caller numbers were introduced using a range of prefixes that had previously been used as geographic area codes. By the 1990s, the prefixes 0321, 0500 and 0800 were all in use and allocated to Vodafone, Mercury Communications and BT respectively.
Two telephone helplines within the regular code space have only eight digits: 0800 11 11 for ChildLine and 0845 4647 for NHS Direct in Wales. The number 159 ('Call 159') has been introduced to give a standard number for calling banks, in an effort to reduce scams where people are tricked into calling someone pretending to be their bank.
Until the mid-1980s freephone numbers could be accessed only by ringing the operator on 100 and asking to be connected, e.g. Freephone 8963 for BT customer service. From 1985, the 0800 code came into use for freephone services. [19] These numbers usually had 10 digits, but a few exceptions had only 8 digits, e.g. 0800 1111 for ChildLine.
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His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
In 1997 and 1998, mobile, non-geographic and premium rate numbers started to be issued with ten digits and using only specific new prefixes: 070 for personal numbers, 076 for pagers, 077xx, 078xx and 079xx for mobiles, 0800 and 0808 for freephone, 0845 and 0870 for non-geographic revenue-share numbers and 090x for premium rate numbers.
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0800 was Tongue (TO0) – numbers were transferred to 0847 (ELNS) [notes 14] 0800 later used for BT Freefone numbers - usage of BT 9-digit 0800 numbers continued after the Big Number Change; all new 0800 allocations have 10 digits and multiple operators now issue 0800 numbers. 01801 — unused