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In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange. Overview
Microsoft does not provide refunds for Windows licenses sold through an OEM, including licenses that come with the purchase of a computer or are pre-installed on a computer. [60] According to Microsoft's End-user license agreement for Windows 7 the ability to receive a refund for the operating system is determined by the hardware manufacturer: [61]
Xbox network service is available as both a free service and a subscription-based service known as Xbox Game Pass Core. In 2021, Microsoft renamed Xbox Live as simply the "Xbox network" to cover all of its services related to Xbox, and began slowly phasing out all "Live" branding until it was fully removed in 2023. [14]
[3] [4] The media's response was to roundly criticize Christoforo's approach to customer service, which included vague excuses for delays and belittling the customer. [5] Christoforo was removed from his role in the Avenger's marketing, with N-Control apologizing to customers and assuming control of the marketing itself.
The article also revealed that representatives of the three largest Xbox 360 resellers in the world (EB Games, GameStop, and Best Buy) claimed that the failure rate of the Xbox 360 was between 30% and 33%, and that Micromart, the largest repair shop in the United Kingdom, stopped repairing Xbox 360s because it was unable to fully repair the ...