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2. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.

3. IT infrastructure - Wikipedia

   en.wikipedia.org/wiki/IT_infrastructure

   A server is a physical component to IT Infrastructure.. Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components.

4. Talk:ITIL v3 - Wikipedia

   en.wikipedia.org/wiki/Talk:ITIL_v3

   As an ITIL V3 person (Certified Foundation, 9/2007) I suggest a main article on ITIL as an IT Service Management (i.e., operational) process improvement model, with linked articles to V2 and V3. A separate article on V1 is pointless, as I am unaware of anyone who is seriously using at this time, since it was superceded by V2 almost 10 years ago.

5. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

6. Event management (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Event_management_(ITIL)

   Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions.

7. Service integration and management - Wikipedia

   en.wikipedia.org/wiki/Service_integration_and...

   ITIL processes and capabilities provide a strong foundation for implementing SIAM because they cover the lifecycle of IT services, and the terminology is recognized and understood by most IT suppliers. ITIL, therefore, provides a strong platform and common language with which a SIAM team can manage and work with a full spectrum of suppliers.