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Although conflict is common, many don’t feel comfortable handling it—especially with colleagues. As a business leader, you’ll likely clash with other managers and need to help your team work through disputes. Here’s why conflict resolution is important and five strategies for approaching it.
In this post, we’ll explore how your team can approach conflict management productively and create a safe space for exploration, discussion and resolution. You’ll find practical tips for every stage of managing a conflict and we’ll include conflict management techniques to help you facilitate the process too! What is conflict management?
The key to successfully managing conflict is choosing the right style for each situation. For instance, it might make sense to use avoidance or accommodation to deal with minor issues, while critical disputes may call for a more assertive approach, like a competitive conflict management style.
1. Communication: Effective communication involves actively listening to all parties involved, expressing oneself clearly and respectfully, and facilitating open and honest dialogue to understand and address underlying issues. 2. Collaboration: Collaboration involves working together to find mutually acceptable solutions.
Learning and practicing skills such as effective communication and conflict resolution are essential building blocks for self-efficacy. Successful conflict resolution skills in the workplace increase confidence, promoting the likelihood of future successes (Lunenburg, 2011).
In this article, we discuss five conflict resolution strategies, how to use them in the workplace and the benefits of conflict resolution. Key takeaways: Conflict often is a byproduct when there’s human interaction, so responding professionally requires conflict-resolution strategies.
So, hone these five conflict resolution skills to pre-empt, manage and fix conflicts with your co-workers: Raise the issue early. Manage your emotions. Show empathy. Practice active listening. Acknowledge criticism. Then try the Glasers' three-step conflict resolution strategy to resolve issues together: Prove that you understand their side.
The next time you find yourself arguing over the division of funds, suggest putting that conversation on hold. Then take time to explore each other’s deeper concerns. Listen closely to one another’s grievances, and try to come up with creative ways to address them.
According to University of Pittsburgh professors of management Ken Thomas and Ralph Kilmann, most people take one of two approaches to conflict management: assertiveness or cooperativeness [1]. From these approaches come five modes or styles of conflict management: 1. Accommodating.
In fact, per Richard Shell, a Wharton Professor, a successful conflict resolution may provide the foundation for a deepening relationship. Let’s dive into a discussion on different conflict management styles; then, we’ll provide tips and tricks to manage conflicts successfully.