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Koufu (Chinese: 口福) is a Singaporean food and beverage company operating a chain of food courts, coffee shops and casual eateries. [2] Founded in 2002, the company currently operates 180 outlets of coffee shops and food courts and 12 brands in Singapore and one food court in Macau.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
A coffeehouse, coffee shop, or café (French: ⓘ), is an establishment that serves various types of coffee, espresso, latte, americano and cappuccino, among other hot beverages. Some coffeehouses may serve iced coffee among other cold beverages, such as iced tea , as well as other non-caffeinated beverages.
The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
The Singapore Coffee Festival - Organized by The Straits Times and supported by DBS Bank. - Held on 4 to 6 August - Consists of merchants ranging from cafes to retail shops and workshops. Singapore Coffee Auction - Organized by the Singapore Coffee Association (SCA) for farmers to promote their coffee beans to the regional and Singapore market ...
Specialty coffee is a term for the highest grade of coffee available, typically relating to the entire supply chain, using single-origin or single-estate coffee. [ 1 ] [ 2 ] The term was first used in 1974 by Erna Knutsen in an issue of Tea & Coffee Trade Journal .
Customer experience: Adding to the other two factors some recognition of the importance of providing an emotionally positive experience to customers. Authenticity: This is the most mature stage for companies. Products and services emerge from the real soul of the brand and connect naturally with clients and other stakeholders, for a long-term.