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UK Calling is the name given to the legislation introduced by Ofcom in July 2015 to make the cost of calling UK service numbers clearer for everyone. [ 1 ] The legislation was brought in due to the previous confusion surrounding service call charges, with the intention of making things simpler for the caller.
In contrast to the 084x/087x range, calls to 03 numbers are considered local calls for billing purposes (i.e., like calls to a geographic number 01 or 02). [14] This means that customers who are benefiting from inclusive minutes on mobile phone or landline calling plans are also able to call these numbers using their inclusive minutes. [15]
[7] [14] The total call cost therefore typically ranges from 7p to 52p per minute. The service charge is the portion of the call cost that is received by the organisation being called and/or their number supplier; a variety of different per-minute and per-call rates are available.
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Other companies provide fixed telephone services such as Virgin Media, Vodafone and EE. [41] In Q2 2024, the total number of fixed voice lines (including PSTN, ISDN and VoIP) was 25.4 million, a fall of 2.6% compared to the previous year. Total fixed-originated call volumes decreased by 1.22 billion minutes (21.5%) to 4.46 billion minutes. [42]
Virgin Phone offers landline telephone services; it ranks as the number two service behind the former UK state monopoly, BT Group. [84] On 1 April 2010, Virgin Media began to offer free home phone to mobile calls. [85] Virgin Phone customers are able to call Virgin Mobile customers at no charge, within the Talk Plan specified periods.