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The interexchange carrier to which calls from a subscriber line are routed by default is known as the presubscribed interexchange carrier (PIC). To give telephone users the possibility of opting for a different carrier on a call-by-call basis, carrier access codes (CAC) were devised. These consist of the digits 101 followed by the four-digit CIC.
Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging. An email system for the entire organization.
The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourced supplier.
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