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ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Roles in PRINCE2 are structured in four levels (corporate or programme management, project board, project manager level and team level). Project Management Team contains the last three, where all primary stakeholders (business, user, supplier) need to be presented. Manage by stages: The project is planned and controlled on a stage by stage ...
AXELOS manages: ITIL (Information Technology Infrastructure Library) – IT Service Management published in 1989 (updated 2000, 2007, 2011 & 2019/20) PRINCE2 (Projects IN Controlled Environments) – Project Management
ISO/IEC 20000 is the international standard that allows companies to demonstrate their excellence in IT management through the certification of their IT service management system. TIPA for ITIL can help organizations get prepared for ISO/IEC 20000 certification as TIPA for ITIL covers a large part of the process used in ISO/IEC 20000, but ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
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