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You'll probably need plenty of experience in customer service or a related post at Southwest. Taylor's staff averaged around seven years when he hired them. Show comments
A former Southwest employee who recently left says they would deal with 5,000 customers in a day, with only 10 to 12 staffers on call. I quit my job as a Southwest customer-service rep because I ...
Southwest Airlines is planning to reduce service to and from Atlanta next year, cutting more than 300 pilot and flight attendant positions, according to a company memo seen by CNBC.
Southwest Airlines was founded in 1966 by Herbert Kelleher and Rollin King, and incorporated as Air Southwest Co. in 1967.Three other airlines (Braniff, Trans-Texas Airways, and Continental Airlines) took legal action to try to prevent the company from its planned strategy of undercutting their prices by flying only within Texas and thus being exempt from regulation by the federal Civil ...
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Barrett had been credited with helping fundamentally shape Southwest's customer service strategy, employee culture, and leadership philosophy. [3] [14] [15] She is commonly referred to as the airline industry's "Queen of Hearts" for her focus on corporate values and service.