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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.
Health care jobs are in demand in 2025 — one of the top roles can pay $385,000. The health sector holds many of the best job opportunities for workers in 2025, due to factors like high labor ...
A bank teller (often abbreviated to simply teller) is an employee of a bank whose responsibilities include the handling of customer cash and negotiable instruments. In some places, this employee is known as a cashier or customer representative. [1] Tellers also deal with routine customer service at a branch.
Customer service representatives who received glowing reviews from clients were also celebrated with the "Best Customer Feedback" award. "We are incredibly proud of our team's hard work and dedication. Events like this give us the opportunity to express our gratitude and recognize their efforts," said a representative of Fix-It Right Plumbing.