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2. Service blueprint - Wikipedia

   en.wikipedia.org/wiki/Service_blueprint

   Given that service processes involve humans, rather than machines, processing may be complicated by employees' choices concerning which tasks to undertake and how to schedule them. If loop-backs present a problem, management can assist employees to clarify roles and tasks by focusing on their place within the overall service process. [12]: 129

3. Quality, cost, delivery - Wikipedia

   en.wikipedia.org/wiki/Quality,_cost,_delivery

   Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions.

4. Workforce management - Wikipedia

   en.wikipedia.org/wiki/Workforce_management

   Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

5. Delivery schedule adherence - Wikipedia

   en.wikipedia.org/wiki/Delivery_schedule_adherence

   Some organizations experience problems in producing delivery schedule adherence information this can be caused by a failure of systems to record delivery forecast information, unreliable processes and poor communication between buyer and seller. [4] Ensuring that DSA can be correctly calculated and then improved often forms part of improvement. [5]

6. Schedule (workplace) - Wikipedia

   en.wikipedia.org/wiki/Schedule_(workplace)

   A daily schedule is usually ordered chronologically, which means the first employees working that day are listed at the top, followed by the employee who comes in next, etc. A weekly or monthly schedule is usually ordered alphabetically, employees being listed on the left hand side of a grid, with the days of the week on the top of the grid.

7. AOL Mail

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