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Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
Tata Consultancy Services (TCS) is an Indian multinational technology company specializing in information technology services and consulting.Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. [4]
TMTC started its e-learning programs in 2009, offering around 250 programs a year, conducted by in-house senior faculty from academics and business, supported by experts from other Indian and international B-schools. Every year, more than 4,000 Tata Managers and Leaders go through training programs. [7] Leadership development programs include
In 2008, Tata Group donated US$50 million to Cornell University for "agricultural and nutrition programs in India and for the education of Indian students at Cornell." [ 24 ] In 2010, Tata Group donated INR 2.20 billion (US$50 million) to Harvard Business School to build an academic and a residential building for executive education programmers ...
Tata Research Development and Design Centre (TRDDC) is a software research centre in Pune, India, established by Tata Group's TCS in 1981. TRDDC undertakes research in Machine Learning, Software Engineering, Process Engineering and Systems Research.
Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact center services to large telecommunications operators, Internet service providers, DTH service providers, and online travel agencies amongst other domestic (Indian) and international clients.