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The FCC established the Lifeline program in 1984 to provide qualified individuals with discounts on phone service. [14] In 1997, the FCC broadened the scope of the program under the 1997 Universal Service Order to make Lifeline more affordable for low-income households by raising the federal support amount. [14]
The service provides to low-income eligible people a free phone, [2] [3] free monthly data, unlimited texting, and free monthly minutes. Assurance Wireless users do not receive a bill, are not required to sign a contract, and do not pay activation fees or recurring fees. [ 4 ]
Since 1985, the Lifeline program has provided subsidies to low-income people pay for phone service; first landlines, then cellphones, and as of 2016 it also offers the option of Internet connectivity. [50] It provides a subsidy of up to $9.25 a month for Americans below 135% of the poverty line.
The FCC approved the $3.2 billion Emergency Broadband Benefit Program that provides a benefit of up to $50 a month for broadband service and up to $75 a month for Tribal area residents.
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the four major cellular carriers in the country—AT&T Mobility, Boost Mobile, T-Mobile US, and Verizon—and offer various levels of free and/or paid talk, text and data services to their customers.