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Dubber’s call recording services achieved certification for compliance call recording on Microsoft Teams, in February 2021. [29] [30] In April 2021, Dubber announced that its call recording and voice AI service would interoperate with Zoom and Zoom Phone. [31]
In June 2021, Zoom acquired Kites (Karlsruhe Information Technology Solutions), an artificial intelligence-based language translation company with an aim to reduce language barriers in video calls. [55] In September 2021, Zoom's attempt to acquire contact center company Five9 for $14.7 billion was turned down by Five9's shareholders. [56] [57]
A call detail record contains data fields that describe a specific instance of a telecommunication transaction, but does not include the content of that transaction. By way of simplistic example, a call detail record describing a particular phone call might include the phone numbers of both the calling and receiving parties, the start time, and duration of that call.
The H4 is shorter than a pencil Field recording with H4 on a simple tripod H2 and H4 with 10 eurocents for scale. The H4 Handy Recorder is a handheld digital audio recorder from Zoom, featuring built-in condenser microphones in an X-Y stereo pattern, [1] priced from around US$280 depending upon memory capacity as of 2011.
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It can be configured to record all calls or some calls, either randomly or on demand. Businesses, particularly call centers, use call recording for training, quality management, and legal compliance. Consumer call-recording hardware was introduced in the 1970s, along with the first consumer-grade answering machines. [1]