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Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
System Web Mobile web Email CLI GUI REST SOAP Mylyn [79] Visual Studio IntelliJ IDEA Others Apache Bloodhound: Yes No Optional [80] [81]: No No No No Yes No No Yes XMLRPC: Assembla Tickets ...
This is an incomplete list of notable applications (apps) that run on iOS where source code is available under a free software/open-source software license.Note however that much of this software is dual-licensed for non-free distribution via the iOS app store; for example, GPL licenses are not compatible with the app store.
This is a list of free software which can be used to run alternative web applications. Also listed are similar proprietary web applications that users may be familiar with. Most of this software is server-side software, often running on a web server .
Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014. [2]
System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET
An individual RT ticket in Request Tracker 5. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
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