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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
NorQuest College is a publicly funded, post-secondary institution [1] in Edmonton, Alberta, Canada.The student body is approximately 12,435 full-time or part-time credit students, and approximately 7,876 non-credit or continuing education students.
The Northern Alberta Institute of Technology (NAIT) is a public polytechnic [6] and applied sciences institute in Edmonton, Alberta, Canada. NAIT offers approximately 120 credit programs leading to degrees, applied degrees, diplomas, and certificates.
There is the Help Menu and Help Directory for a listing of help related pages. Wikipedia:Directory: a descriptive list of Wikipedia's directories and indexes. Wikipedia:FAQ: a list of Frequently Asked Questions. Wikipedia:Questions: discusses how to ask questions on Wikipedia. Wikipedia:Tips: how to use Wikipedia in bite-sized morsels.