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Retail back-office software is used to manage business operations that are not related to direct sales efforts and interfaces that are not seen by consumers. [1] Typically, the business processes managed with back-office software include some combination of inventory control, price book management, manufacturing, and supply chain management (SCM). [2]
It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. [1] In turn, a back office application has no such direct relation.
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Back office workers at a company in London. A back office in most corporations is where work that supports front office work is done. The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients.
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