Search results
Results From The WOW.Com Content Network
Check the App Store for updates. 2. Use Passcode or Biometrics: If you have a passcode or biometric lock on your iPhone, you can try unlocking the Microsoft Authenticator app using your phone's passcode or biometrics 3. Delete Fingerprint: If you have Touch ID set up on your iPhone, try deleting your fingerprint to prompt the passcode prompt to ...
Uninstall the Microsoft Authenticator app from your iPhone 15. 2. Restart your iPhone 15. 3. Reinstall the Microsoft Authenticator app from the App Store. 4. Set up the app as a new user, rather than restoring from a backup. 5. Add your personal Microsoft account to the app and see if the issue persists.
Update App: Ensure that you are using the latest version of the Microsoft Authenticator app. Update the app from the App Store if necessary. Check Internet Connection: Make sure your iPhone is connected to the internet, as the app requires an active internet connection to function properly. If you still wanted to contact Microsoft Support.
Replied on April 25, 2024. Report abuse. The solution that worked for me was to remove the account entry in the Authenticator app, have my organization's IT department reset my MFA, then follow aka.ms/mfasetup instructions. I was able to scan a QR and then the normal two-digit code entry pop-ups would show again.
Clear Cache and Data: If the issue persists, try clearing the cache and data for both the Teams and Authenticator apps. This can help eliminate any corrupted data causing the problem. To do this, go to Settings > General > iPhone Storage > select the app > Offload App or Delete App. Reinstall the Authenticator App: If clearing the cache and ...
Backup. To restore Microsoft Authenticator accounts on a new device, the user must first back up their current device. Here are the steps. The user starts the backup process by clicking on the menu, going to settings, and enabling backup. The Authenticator app uses a strong authentication token to request a 256-bit key from an internal ...
After installing the Microsoft Authenticator on the new Iphone i choose to restore and give the name of my Personal hotmail account where the backup has been done on the old Iphone. This seems to be working because all of the accounts listed on the old Iphone are listed on the new Authenticator but every account has the message 'Action required ...
Open the Microsoft Authenticator app on your new phone. Tap the plus icon (+) to add an account. Use your phone camera to scan the QR code displayed on the website or app you're trying to sign in to, or enter the code manually. Verify the notification that appears on your old device, and then tap Approve. This should transfer your two-step ...
Welcome to the Microsoft Support Community. I understand that there is currently a problem with Microsoft Authenticator. Unfortunately, the issues with Authenticator go beyond the support of the Microsoft community. There's a section of Microsoft Learn dedicated to this issue designed to support Authenticator users like you.
Thank you for querying in this forum. According to your description, you cannot sign into the Authenticator app because it asks to retrieve the code from the app itself. It seems like you had added your account in the Authenticator app in previous. Later you may remove the account from the Authenticator app and your account is no longer added ...