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The airline has successfully piloted new technology that alerts gate agents when customers try to board planes prematurely, or before their assigned boarding group has been instructed to line up ...
An alert message will allow gate agents to enforce American Airlines boarding groups (Getty Images) ... regardless of whether their boarding group number has been called. ...
Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to ...
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
NEW YORK (AP) — Sneaking a little ahead of line to get on that plane faster? American Airlines might stop you.. In an apparent effort to reduce the headaches caused by airport line cutting, American has rolled out boarding technology that alerts gate agents with an audible sound if a passenger tries to scan a ticket ahead of their assigned group.
Various airlines, such as United, Continental, Delta, Northwest, and Southwest, have introduced priority boarding programs catering to specific customer groups. [1] As of October 2024, American Airlines was testing a program in several U.S. airports that alerts gate agents to passengers who attempt to board before their assigned boarding group ...
American Airlines is testing a new system that will call out those “gate lice,” as some people love to call them, who crowd the boarding gate and jump in line before their boarding group.
The new software will not accept the boarding pass of passengers before their group number is called and will make an audible sound to alert gate agents that they have broken boarding protocol.