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  2. Telephone call recording laws - Wikipedia

    en.wikipedia.org/wiki/Telephone_call_recording_laws

    Reasons organizations may monitor or record conversations may include: [1] to protect a person's intent in dealings with the organization; to provide a record in the event of a dispute about a transaction; to improve customer service. In the state of Queensland it is not illegal to record a telephone conversation by a party to the conversation. [2]

  3. Call-recording software - Wikipedia

    en.wikipedia.org/wiki/Call-recording_software

    Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking , which record details about the call but not the conversation; however, software may include both recording and logging functionality.

  4. Covert listening device - Wikipedia

    en.wikipedia.org/wiki/Covert_listening_device

    The act of "wearing a wire" refers to a person knowingly recording the conversation or transmitting the contents of a conversation to a police listening post. Usually, some sort of device is attached to the body in an inconspicuous way, such as taping a microphone wire to their chest.

  5. Intercept message - Wikipedia

    en.wikipedia.org/wiki/Intercept_message

    An intercept message is a telephone recording informing the caller that the call cannot be completed, for any of a number of reasons ranging from local congestion, to disconnection of the destination phone, number dial errors or network trouble along the route.

  6. Phone etiquette 101: When it’s rude to be on speaker — and ...

    www.aol.com/news/phone-etiquette-101-rude...

    Turn your phone off for important conversations and moments. You want to be present for these moments. If you’re using your phone as a camera, at least put it in airplane or Do Not Disturb mode.

  7. Voice logging - Wikipedia

    en.wikipedia.org/wiki/Voice_logging

    Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).

  8. Wiretapping - Wikipedia

    en.wikipedia.org/wiki/Wiretapping

    One of the parties may record the conversation, either on a tape or solid-state recording device, or they may use a computer running call recording software. The recording, whether overt or covert, may be started manually, automatically when it detects sound on the line , or automatically whenever the phone is off the hook.

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