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If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.
7. The installation wizard will run. Follow the instructions presented on-screen. IMPORTANT: If you're still having problems, please minimize your AOL Desktop software and attempt the above steps using Internet Explorer, Chrome, or Firefox.
Desktop Gold doesn't provide dial-up internet connectivity and can only be used if you already have a broadband internet connection. If you're having trouble getting online, check to see if the issue is with your internet connection.Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you are ...
After Windows loads, launch the Dialer and try running setup again. Connect Error: No dial tone If you receive this message, it may be caused by a connection issue between the modem and wall jack, or the phone line itself.
If you don't have dial-up, you'll need to try some other steps to fix problems with broadband connections. An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps:
A browser's cache stores temporary website files which allows the site to load faster in future sessions. This data will be recreated every time you visit the webpage, though at times it can become corrupted. Clearing the cache deletes these files and fixes problems like outdated pages, websites freezing, and pages not loading or being ...
Restore power, speed and stability with over 200 critical tests and 50 tools using the go-to solution for ultimate PC performance and trouble-free computing.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.