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Handbook of Quality Circle: Quality circle is a people-development concept based on the premise that an employee doing a certain task is the most informed person in that topic and, as a result, is in a better position to identify, analyse, and handle work-related challenges through their innovative and unique ideas. It is, in fact, a practical ...
Kaoru Ishikawa (石川 馨, Ishikawa Kaoru, July 13, 1915 – April 16, 1989) was a Japanese organizational theorist and a professor in the engineering faculty at the University of Tokyo who was noted for his quality management innovations.
Kaizen (Japanese: 改善, "improvement") is a concept referring to business activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers.
Sample Ishikawa diagram shows the causes contributing to problem. The defect, or the problem to be solved, [1] is shown as the fish's head, facing to the right, with the causes extending to the left as fishbones; the ribs branch off the backbone for major causes, with sub-branches for root-causes, to as many levels as required.
While in Japan, his expertise in quality-control techniques, combined with his involvement in Japanese society, brought him an invitation from the Union of Japanese Scientists and Engineers (JUSE). [16] JUSE members had studied Shewhart's techniques, and as part of Japan's reconstruction efforts, they sought an expert to teach statistical control.
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
Japanese management culture refers to working philosophies or methods in Japan. It included concepts and philosophies such as just in time , kaizen and total quality management . Managerial style
Quality leadership from a national perspective has changed over the past decades. After the World War II, Japan decided to make quality improvement a national imperative as part of rebuilding their economy, and sought the help of Shewhart, Deming and Juran, among others. W. Edwards Deming championed Shewhart's ideas in Japan from 1950 onwards.