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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
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Carolina Telephone's service area generally covered most of North Carolina east of Interstate 95 with the exception of areas around Wilmington and Goldsboro and areas south of U.S. Route 74. The company also served customers in the Sandhills and eastern Piedmont of North Carolina, primarily south and west of Raleigh.
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[69] [70] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [71] In the aftermath of the ransomware attack, Dish Network was criticized for lack of transparency or communication with its customers. [72]
In March 2021, television provider Dish Network agreed to acquire Republic Wireless for an undisclosed price, [16] [17] as part of a series of acquisitions that also included Boost Mobile and Ting Mobile, with a longer-term plan to move customers to Dish's own in-development 5G network. [18] [19] [20] The acquisition was completed in May 2021. [21]