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The general trend among retailers like Amazon in recent years has been to make it as easy as possible to return unwanted merchandise bought online. But in some cases, it costs more for a retailer ...
Last year, U.S. consumers returned $743 billion worth of merchandise, or 14.5% of the products they purchased - up from 10.6% in 2020, according to the National Retail Federation.
Returned inventory creates 5.8 billion pounds of waste each year according to Optoro, a logistics company that specializes in returned merchandise. "The returns problem is only going to continue ...
Return fraud is the act of defrauding a retail store by means of the return process.There are various ways in which this crime is committed. For example, the offender may return stolen merchandise to secure cash, steal receipts or receipt tape to enable a falsified return, or use somebody else's receipt to try to return an item picked up from a store shelf.
Some scammers may put the return label on an advertisement and remove all shipping information except for the barcode. This may cause the company to throw out the 'return', thinking it is junk mail. This serves the same purpose as a package redirection scam; the company believes they mismanaged the return and refunds the scammer's money.
A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...
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