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In addition to an internal fact database, ChatScript supports PostgreSQL, MySQL, MSSQL and MongoDB both for access by scripts, but also as a central filesystem if desired so ChatScript can be scaled horizontally. A common use case is to use a centralized database to host the user files and multiple servers to scale the ChatScript engine.
16-line message format, or Basic Message Format, is the standard military radiogram format (in NATO allied nations) for the manner in which a paper message form is transcribed through voice, Morse code, or TTY transmission formats.
In addition, they are making use of email, SMS, chat, social media, and other virtual contact channels. This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel ...
Often, consuming code registers a callback for a particular type of event. When that event occurs, the callback is called. Callbacks are often used to program the graphical user interface (GUI) of a program that runs in a windowing system. The application supplies a reference to a custom callback function for the windowing system to call.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
IRC scripts are a way of shortening commands and responding automatically to certain events while connected to an IRC network.There are many different scripting languages for different types of IRC clients: ircII, BitchX, HexChat, mIRC, Visual IRC, Bersirc, and others have their own scripting languages, many of which share common features and syntax and therefore are easily portable from one ...
Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]
A typical Web callback form. Web callback is a technology where a person can enter his or her telephone number in a form on a web site. The company who owns that Web site will then receive the Web callback request and a call center agent will call the person who made the request back on the number they entered.